Profile, Identity, and KYC Verification
When you register on situsjitu, you provide a username, email, and phone number. These are your primary contact points; we use email for password resets and critical account alerts, and phone for two-factor authentication codes. Your username is public (visible if you participate in leaderboards or tournaments); your email and phone are private.
KYC verification requires a government-issued ID (passport, national ID card, or driver's license), a recent address proof (utility bill, bank statement, or lease agreement), and a selfie with your ID. We request these documents to comply with financial regulations in supported jurisdictions. Our verification team checks that your documents are legible, match your registered name, and are current (not expired). Verification typically completes within 1–2 business days during weekday office hours.
Once verified, your account unlocks deposits, withdrawals, and tournament participation. If your documents are rejected (illegible, mismatched, or expired), we notify you via email with specific feedback. You can re-submit updated documents. Do not fabricate or alter documents — we detect image manipulation and may suspend your account.
Your verified name is used for withdrawal processing. If your bank or payment provider requires your legal name to match exactly, we cannot process withdrawals if your registered name differs from your ID. Contact our support team to update your profile name before attempting a withdrawal.
Two-Factor Authentication and Device Management
Two-factor authentication (2FA) adds a second layer of security beyond your password. When enabled, each login from a new or unrecognized device requires a verification code sent to your registered phone number via SMS. You enter this code on the login screen to complete authentication. Once logged in from a device, we typically remember it for 30 days; subsequent logins from that device may not require 2FA.
We recommend enabling 2FA, especially if you play from multiple locations or devices. To activate 2FA, navigate to Account Settings > Security > Two-Factor Authentication. Select SMS or email delivery (SMS is faster). We send a test code immediately; verify that you receive it within seconds. Once confirmed, 2FA is active.
Device authorization allows you to trust specific computers or phones. When you log in from a new device, we ask if you trust it. If you select "Trust this device," we store a secure cookie and skip 2FA for future logins from that device. This is optional; you can require 2FA on every login by selecting "Do not trust." Review your trusted devices regularly in Account Settings > Devices; remove any devices you no longer use.
Payment Methods and Deposit History
Account Settings displays all linked payment methods: e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) and bank accounts (local payment, online payment, e-wallet, mobile banking). Each payment method shows its last-used date, linked account number (partially masked for privacy), and verification status. You can add new payment methods or remove old ones at any time.
- Adding a payment method: Navigate to Account Settings > Payment Methods > Add New. Select the provider and authenticate via their app (for e-wallets) or enter your bank details (for bank transfers). We verify the connection immediately; if it fails, we display an error code. Contact your payment provider's support if the issue persists.
- Removing a payment method: Click the Delete button next to any method. Deletion is instant and cannot be undone. Future deposits cannot use that method, but past transactions remain visible in your history.
- account preferences: situsjitu does not enforce per-transaction or daily account preferences. However, your payment provider may have limits. Check your e-wallet or bank app if a deposit is rejected.
- Deposit history: View all past deposits, including date, amount, method, and status (completed, pending, failed). Filter by date range or payment method.
We do not charge fees for deposits or withdrawals. E-wallets and banks may charge their own fees; check their terms. If a deposit appears pending longer than expected (typically subject to verification for e-wallets, 1–3 hours for bank transfers during business hours), contact our support team with your transaction reference number.
Password Reset and Account Recovery
Your password is the first line of defense for your account. We recommend a strong password: at least 12 characters, mixing uppercase, lowercase, numbers, and symbols. Do not reuse passwords from other sites. Situsjitu never stores passwords in plain text; we use industry-standard encryption.
To reset your password, use the "Forgot Password" link on the login page. We send a reset link to your registered email. Click the link (valid for subject to verification) and set a new password. If you do not receive the email, check your spam folder or contact our support team to resend it. Do not share reset links with anyone; links are unique and single-use.
If you lose access to your registered email, account recovery requires identity verification. Contact our support team and provide your username, KYC documents (ID, address proof, selfie), and any recent withdrawal request confirmation. We verify your identity and grant temporary access so you can update your email address. Recovery typically takes 24–48 hours during business days.
Withdrawal Settings and Account Limits
Withdrawals are processed to the same payment method you used for deposits. If you deposited via local payment, your withdrawal returns to your online payment wallet. If you deposited via bank transfer, your withdrawal goes to your linked bank account. You cannot withdraw to a different payment method than your deposit source.
Account Settings displays your available balance (current funds minus any pending bets or holds). Withdrawal minimum is typically equivalent to a few thousand Rupiah; maximum depends on your verification tier and account history. New accounts may have lower withdrawal caps (e.g., up to our welcome offer per transaction) that increase after a verified withdrawal clears and your account reaches a certain age. These caps are displayed in Account Settings > Withdrawal Limits.
Withdrawal requests are subject to verification review. We check for unusual patterns: sudden large withdrawals after minimal play, multiple rapid withdrawals, or withdrawals from different payment methods than your usual pattern. Standard accounts clear within 1–3 business days. Flagged accounts may require additional documentation (proof of payment method ownership, such as a bank statement screenshot). We notify you via email if additional information is needed.
Withdrawal requests on weekends and public holidays queue until the next business day
We process requests in order (first-in, first-out) during weekday office hours. Requests submitted Friday afternoon clear Monday or later. During Idul Fitri, Idul Adha, Imlek, or Nyepi, processing pauses entirely; requests resume after the holiday.
Transaction History and Account Statements
Account Settings includes a detailed history of all transactions: deposits, withdrawals, game results, and promotional credits. Filter by date range, transaction type, or payment method. Each entry shows the amount, processing status, timestamp, and confirmation number (if applicable).
Download your account statement in PDF or CSV format for record-keeping or tax purposes. Statements include all transactions from your chosen date range. We retain transaction records for at least seven years in compliance with financial regulations.
If a transaction appears incorrect (wrong amount, missing entry, or duplicate charge), contact our support team with the transaction ID. We investigate within 24 hours and notify you of findings. If an error is confirmed, we credit or refund your account accordingly.
Notification Preferences and Communication
Account Settings lets you control how situsjitu contacts you. We send critical security alerts (login from new device, password change, withdrawal approval) via email or SMS — these cannot be disabled. Optional notifications include promotional offers, tournament alerts, and game updates. You can enable or disable each category separately.
We never send unsolicited marketing texts to your phone. Email promotions can be unsubscribed from any marketing email. If you receive spam or suspicious messages claiming to be from situsjitu, do not click links or provide information. Forward the message to our support team immediately — phishing attacks are rare but do occur.
Data Privacy and Account Closure
Your account data (name, email, phone, payment details, game history, balance) is stored on encrypted servers in secure data centers. We do not sell or share your data with third parties for marketing purposes. We may share limited data with payment providers (transaction ID, amount, status) to process your deposits and withdrawals. We may also share data with law enforcement if legally required.
You can request a data download at any time via Account Settings > Privacy > Download My Data. We compile all your data and send it as a file within 10 business days. You can also request data deletion, but deletion is permanent and cannot be undone — your account and all history will be erased.
If you wish to close your account, go to Account Settings > Account Actions > Close Account. We ask you to confirm via email. Once closed, you cannot log in, and you forfeit any remaining balance. Contact our support team if you change your mind within 30 days; we may be able to reactivate the account.
Support During Account Issues
Our support team is available during business hours (Monday–Friday, 9 AM–6 PM regional time) via live chat, email, and phone. We provide assistance in English and regional languages. Common account-related requests: password reset confirmation, KYC resubmission, device deauthorization, transaction disputes, and account recovery.
If you are locked out of your account or suspect unauthorized access, contact our team immediately. Provide your username and the email address registered to your account. We can verify your identity via KYC documents and restore access within hours. Suspected fraud is escalated to our security team for investigation.
Account Settings is the primary tool for self-service account management. If something is unclear or you need hands-on assistance, do not hesitate to reach out to our support team — that is what we are here for.